FAQ

Last updated: August 28, 2026

This guide summarizes shopping, shipping, return, refund, payment, cookie, and contact information.

What is sold?

The catalog includes coffee beans, cold brew, single-serve coffee, matcha and tea, bundles, drinkware, and accessories.

Is shipping free, and how long does it take?

Free shipping is available only when shown at checkout. Normal processing is approximately 1–2 business days, followed by estimated delivery or transit of 3–5 business days.

Can I return or exchange an item?

Yes. Within 30 days after delivery, request a mailed return or exchange for a defective item or for a non-defective reason such as changing your mind or choosing the wrong product. Non-defective returns must be new and unused, with original packaging, tags, and accessories. A free return label is included in the package, and there is no restocking fee.

What if the order is damaged, defective, incomplete, or wrong?

Contact us with the order number, checkout email, explanation, and photographs or video of the item and packaging. Wait for approval before mailing a return.

When is a refund processed?

An approved refund is returned to the original payment method and processed within 10 days.

How can I pay or get help?

The real payment methods enabled for the order appear at checkout. Use the contact details below for product, order, delivery, payment, refund, or policy help.

Are cookies or measurement tools used?

Cookies and similar tools may support checkout, security, analytics, preferences, and advertising measurement. The Privacy Policy explains the details and available choices. Complete rules are available in the Shipping, Refund, Payment, Privacy, and Terms pages.